ING

Building Up Advanced Analytics Practice

Background info about ING

ING is a global financial institution with a strong European base, offering banking services. The organisation draws on its experience and expertise, a commitment to excellent service and a global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions and governments. Customers are at the heart of what ING does.

ING employs more than 52,000 employees that offer retail and wholesale banking services to customers in over 40 countries. To determine what the banking industry should look like in the future, ING looks closely at the services society needs banks to provide and then, what kinds of banks can best provide these services.

Global Analytics Academy

To execute the organizations AI strategy, ING defined the need to grow the AI skills throughout the company. The goal was to develop AI competencies for their global workforce and grow the ability to contribute to and work on AI use cases.

Besides developing a common understanding of AI throughout their business, ING also expressed the ambition to establish a standard way of working. They asked GoDataDriven to provide a learning journey to several thousands of employees globally by providing coaching and learning services.

“ING wants to become a data-driven organization with Analytics as a business model. The Analytics Academy is key in accomplishing this mission, training thousands in the organsation to understand the importance of data and the art of the possible of Analytics and AI. GoDataDriven is our partner in accomplishing this ambition. They have the expertise to deliver a wide range of trainings, for our business people, our executive and the experienced Data Scientists. The trainers are able to explain the content and give it business meaning by giving real life examples from different industries.”

Mieke Nan — Analytics Academy Lead at ING

GoDataDriven has been teaching over 1,000 professionals worldwide yearly. This led to the introduction of best-practices and a standardized way of working. As a result, ING established a higher efficiency in the realization of use cases, a bigger use case pipeline, and the ability to tackle AI challenges more effectively than ever before.

Building up the Advanced Analytics Practice

At ING, GoDataDriven helped kick off multiple big data implementations. Added to that, GoDataDriven worked closely together with the Commercial Banking part of ING to help establish a data driven culture within the organisation. Over the last years, a number of business cases have been developed and released into production.

In order to escalate the skills of the Advanced Analytics team, GoDataDriven developed the Data Science Accelerator Program. For ING, the full 24-day program was organized as an in-company program.

“To stay on top of our field, it is very valuable for us to be trained by top-level experts, who have an academic as well as practical experience. GoDataDriven’s Data Science Accelerator Program is very important to us.”

Wendell Kuling — Director Advanced Analytics & Artificial Intelligence at ING

Industry

Build
Financial Services
Organize
Train

Project type

Consultancy
Training

Technologies used

Python
Image Processing
Text Processing

“ING wants to become a data-driven organization with Analytics as a business model. GoDataDriven is our partner in accomplishing this ambition. They have the expertise to deliver a wide range of trainings, for our business people, our executive and the experienced Data Scientists.”

Mieke Nan Analytics Academy Lead at ING
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